USDA’s Foreign Agricultural Service (FAS) is helping U.S. agricultural exporters navigate the complexities of the global trading system with its new trade facilitation desk. The FAS trade facilitation desk is just one example of how FAS is streamlining and improving its services to exporters as part of the USDA-wide Blueprint for Stronger Service initiative. The Blueprint is helping USDA modernize and accelerate service delivery while improving the customer experience through use of innovative technologies and business solutions, like the trade facilitation desk.
With a single phone call or e-mail, exporters can now reach FAS personnel who can provide information on export certification, registration, and documentation requirements. The trade facilitation desk also provides troubleshooting support if an exporter runs into issues with a shipment being detained or refused at its destination.