System and Network Control Center

The Digital Infrastructure Services Center (DISC) System and Network Control Center (SNCC) monitors the performance and availability of DISC managed systems and networks 24 hours a day, 7 days a week.

The DISC SNCC performs:

System and network monitoring
2nd Tier Systems Administration support
- Mainframe Initial Program Loads (IPLs)
- System Reboots
- Hardware Resets
- Hardware Support
- Software Support
Production control functions
Facility monitoring and management
- Power and Environmental Equipment Support and Incident Resolution
- Data Center Security and Access Control
Tape management
- Physical tape handling
- Offsite tape rotation and retrieval
- Coordination and deployment of media for disaster recovery
Data component disposal
2nd Tier Incident and Problem Management support
Certification of hardware/software changes

When contacting the SNCC:

Be prepared to provide required information
- Contact information
- Relevant agency and system information
- Information related to request
Provide appropriate authorization for service requests
Utilize optional email template