customer service

The U.S. Department of Agriculture (USDA) is driven to lead the way in customer-centered, data-driven service delivery across the Federal Government. It is our goal to accelerate the use of modern technology and digital tools that our internal and external customers expect in every aspect of their...

Now more than ever, people expect to have a good experience when interacting with companies or organizations. Whether the interaction stems from a question, the desire to provide feedback, or an inquiry about services, a good customer experience is built on good customer service. In its simplest...

The value of a healthy start in life cannot be overstated. It’s what everyone deserves and is a critical foundation for a successful and self-sufficient future. At USDA, we deliver on that promise, by ensuring healthy beginnings through the Special Supplemental Nutrition Program for Women, Infants...

USDA has committed to becoming a facts-based, data-driven, customer-focused organization. One of the Department’s two Agency Priority Goals (APGs) for FY18-19 is to develop the USDA Chief Executive Officer (CXO) Dashboards, which integrate data from systems spanning the agency’s 29 agencies and...

Last week, USDA Acting Deputy Under Secretary for Food, Nutrition, and Consumer Services (FNCS), Brandon Lipps, made a whirlwind trip to San Antonio, Texas, to serve as the keynote speaker at the National Child and Adult Care Food Program (CACFP) National Child Nutrition Conference and visit local...

In today’s school cafeterias, program operators work in fast-paced environments requiring quick and convenient access to resources to properly feed our nation’s children and effectively manage their programs. To meet this crucial need, USDA’s Food and Nutrition Service (FNS) has released several...

Wholesome meals at school support educational achievement – and bright opportunities ahead for our nation’s kids and teens. Which is why, each year, during National School Breakfast Week (March 5-9), USDA recognizes the importance of a healthy start and the many ways the School Breakfast Program...

Over the past two years, USDA has undergone a major redesign of USDA.gov and most Agency and Office websites. While we’ve taken major steps to improve the user experience and usability through a streamlined and modern look and feel, we continue to learn and expand on these improvements as we...