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OCIO Centers and Sub-Centers

OCIO Centers and Sub-Centers Breakdown

Providing world-class leadership, strategic planning, and innovative solutions that exceed customer expectations.

Chief Operating Officer

The Chief Operating Officer (COO) offers a diverse portfolio of customer-centric services to the Office of the Chief Information Officer (OCIO) Centers. Along with the oversight/management of all OCIO administrative functions, we also offer direct administrative support to a subset of the OCIO Centers.

Cybersecurity and Privacy Operations Center (CPOC)

The Cybersecurity and Privacy Operations Center (CPOC) serves and supports our Agencies and Offices by helping to protect their mission-critical assets and information, thereby securing our country’s diverse food, agriculture, rural and natural resources programs. CPOC monitors and protects USDA’s systems by keeping abreast of new threats to both existing and new technologies and continually monitoring the USDA information technology enterprise to ensure USDA Agencies and Offices computing environments remain secure. The CPOC is fully committed to its mission—Protecting the Business of USDA.

The center’s oversight extends to various areas of cybersecurity, including infrastructure, workforce, training, and privacy programs, safeguarding the confidentiality and the integrity of our most sensitive assets. Moreover, CPOC serves as the authority on all matters concerning the Federal Information Security Modernization Act of 2014 (FISMA) and other laws and policy that cover trusted internet connection(s), internet of things (IOT), end points, mobile computing devices, cloud environments, applications, High Value Assets (HVAs), Risk Management Framework (RMF), and more.

USDA Digital Service (USDA DS)

The United States Department of Agriculture Digital Service (USDA DS) is a program designed to cultivate and grow a community of multidisciplinary talent teams to create human-centered solutions that are simple and seamless, and secure technology and customer experiences across USDA. USDA DS seeks to attract a diverse pool of talented senior technologists and strategists to further the wide-ranging efforts of USDA mission areas, agencies and staff offices. The USDA DS is offering fellowship opportunities in partnership with the Office of Customer Experience to hire individuals that meet this criteria for term-limited appointments to partner across the Department and complete this important work.

Digital Infrastructure Services Center (DISC)

Digital Infrastructure Services Center (DISC) is responsible for the management and operation of the Data Center Hosting Services (DCHS, formerly NITC) including the USDA Enterprise Data Centers in Kansas City, Missouri and Saint Louis, Missouri.

  • Digital Service Center Division - Digital Services Center Division (DSC) is a center of excellence team specializing in Salesforce and ServiceNow Cloud Platforms. The team exists to offer technical advice, standardized DevOps services, and a seat next to your Project Manager.

  • Enterprise Applications Services (EAS) provides a full spectrum of innovative business and professional services for developing, maintaining, and supporting enterprise-class business applications to federal and non-federal agencies. EAS is the number one choice for integrated enterprise applications, web services, custom desktop, mobile and geospatial applications, and security and compliance services across the federal government.

  • Enterprise Hosting Solutions Division - The EHS is a federally owned Cloud services provider; offering agencies enterprise class infrastructure built from the ground up with market leading technologies. EHS continues to innovate with the introduction of new Cloud services and utilize “green” industry best practices as much as possible to improve energy efficiency and reduce greenhouse gas emissions. DISC is a leader in the Federal community and is listed on the FedRAMP Marketplace as well as being FISMA compliant and DoD IL4 certified.

  • Enterprise Network Services Division (ENS) The mission of the OCIO’s Enterprise Network Services (ENS) directorate is to plan, implement, manage, and maintain USDA’s enterprise telecommunications program. ENS delivers streamlined, secure, and supportable products and services that are specifically tailored to customers’ requirements. The goal is to build key partnerships and deliver state-of-the-art, innovative technology solutions that directly enable the USDA mission. ENS a catalyst for change.

  • Financial Operations Division - The Financial Operations Division ensures that funds earned by DISC are collected; enabling the resources to be obtained that provide customer solutions.

  • Security Governance Division - The Security Governance Division contains the Standards and Planning, Internal Audit and Risk Management Branches which provide guidance and coordination of contingency planning, certification and accreditation, audit activities and oversight of Patch and Vulnerability Management, ensuring the confidentiality integrity and availability of all DISC systems, networks, and data.

  • Shared Services Division - The Shared Services Division oversees acquisition support services spanning across DISC and available to USDA and other federal customers.

  • Strategy Management and Complex Solutions Division - The Strategy Management & Complex Solutions Division orchestrates the key DISC functions of business development, solution identification architecture and design, delivery/execution, and sustainment to enhance the value to the DISC organization and its customers.

Enterprise Geospatial Management Office (EGMO)

The EGMO provides enterprise-level leadership to align geospatial strategic planning, policy, tactical implementation, and operational capability with USDA’s mission requirements and performance goals.

Client Experience Center (CEC)

CEC IS THE 1ST POINT OF CONTACT FOR ANY IT ISSUES

We are the eyes, hands, and ears of the USDA IT support team, a customer-driven IT service provider that listens and responds to the needs and requirements of our customers.

CLIENT EXPERIENCE CENTER:

Thousands of Locations, With Nearly 20 Years of Experience

CEC’s mission is to support our global customer base and their respective business mission areas as their client IT service provider of choice; we work together to securely design, integrate, sustain, and optimize the combined information technologies that empower every aspect of their missions. As the client IT service provider of choice, we enable our customers’ missions through innovative solutions, premier service delivery, and technical expertise at the best value.

CEC has more than 1,100 highly skilled IT specialists (both federal employees and contractors) providing service to approximately 102,000 customers in more than 3,400 field, state, and headquarters offices located across the United States and its territories and protectorates across the globe.

THE 3 CORNERSTONES OF CEC

INNOVATION - We innovate efficient and effective solutions for our customers:

  • Design, create & conduct solutions testing of new components & configurations
  • Define & develop technical solutions to meet End User business requirements
  • Increased Security Posture

DELIVERY - CEC has a strong history of delivering solutions both innovated and inherited:

  • Enterprise Services Solution Support including O365 Government Community Cloud, Mobility, VoIP, eVPN, VDI and File Services
  • One Point of Access
  • Management & coordination of deployment and installation of nationwide IT implementation

SERVICE - Our ability to service the customer is the most visible part of our operations.

  • Our hours of operation are Monday – Saturday 5 am – 11 pm (EST)
  • Rapid recovery support to replace or repair non-telecommunications failed client hardware
  • High first contact resolution
Information Resource Management Center (IRMC)

In support of USDA strategic missions, Information Resource Management Center (IRMC) - Office of the Associate Chief Information Officer is the functional authority on IT capital planning and investment control, IT governance, and business process re-engineering.