Client Experience Center
Our Mission
CEC’s mission is to support our global customer base and their respective business mission areas as their client IT service provider of choice; we work together to securely design, integrate, sustain, and optimize the combined information technologies that empower every aspect of their missions. As the client IT service provider of choice, we enable our customers’ missions through innovative solutions, premier service delivery, and technical expertise at the best value. CEC has more than 1,100 highly skilled IT specialists (both federal employees and contractors) providing service to approximately 102,000 customers in more than 3,400 field, state, and headquarters offices located across the United States and its territories and protectorates across the globe.
Cornerstones of CEC
INNOVATION - We innovate efficient and effective solutions for our customers:
- Design, create & conduct solutions testing of new components & configurations
- Define & develop technical solutions to meet End User business requirements
- Increased Security Posture
DELIVERY - CEC has a strong history of delivering solutions both innovated and inherited:
- Enterprise Services Solution Support including O365 Government Community Cloud, Mobility, VoIP, eVPN, VDI and File Services
- One Point of Access
- Management & coordination of deployment and installation of nationwide IT implementation
SERVICE - Our ability to service the customer is the most visible part of our operations.
- 24/7/365 Tier-1 support and proactive monitoring of all End User Services
- Rapid recovery support to replace or repair non-telecommunications failed client hardware
- High first contact resolution
