Customer Service and Parking Office (CSPO)
Leadership
Diana Williams
Director
What We Do
The CSPO mission is to provide employees at the USDA HQ complex (South and Whitten buildings) a centralized office for inquiries about Office of Operations products and services. CSPO can assist with conference room scheduling, support to offices and employees in need of “hoteling” space or alternative work locations, reporting facilities maintenance issues, and parking administration and permits at HQ USDA.
OO has developed a new “customer-centric” business model where the customer is the primary focus and the corresponding tools, practices, and processes are centered on customer needs. This includes a robust technology platform that establishes the backbone of the OO service model and improves service delivery between OO service providers and its customers. The primary goals of the OO CRMP are to:
- Provide a one-stop shopping for all OO products and services.
- Act as a liaison for OO customers and a customer advocate.
- Offer a centralized office to enquire about OO products and services.
- Provide an integrated cross-functional focus on identifying and promoting value-added customer service.
- Offer value driven service portfolio.
- Ensure a predictable service outcome.
- Exceed customer expectations.
- Reduce customer complaints.
- Strategically use information, process, technology and people to manage the customer’s relationship with our organization while providing a clearer view across the whole customer life cycle.
The CSO is located in room 1052-South. You may contact the CSO at 202-690-7777 or by e-mail at customerservice@dm.usda.gov.
We look forward to fulfilling our commitment to service excellence and to a strong partnership.
Conference Room Reservations / Hoteling (Touchdown) Reservations
The centralized Conference Room and Hoteling (Touchdown) Reservation System, Archibus, is available to OO customers and allows users to reserve shared rooms that are currently managed by 22 USDA agencies. Through this system, users can access, schedule, request, and view available conference rooms for the Headquarters Complex and George Washington Carver Center (GWCC), as well as hoteling (touchdown) spaces. The calendar scheduling process allows users to search and find available conference rooms, provides immediate access to information on scheduled events, and supports service requests for audio and video equipment for meetings, if required. Archibus is available on any USDA mobile device connected to the USDA network.
- Conference Room Reservation reference material can be found at the following link: archibus.usda.gov
- Archibus Outlook Plugin for Conference Room Reservations reference material can be found at the following link: archibus.usda.gov
- Hoteling (Touchdown) Reservation reference material can be found at the following link: archibus.usda.gov
Access ARCHIBUS to make Conference Room Reservations or Hoteling (Touchdown) Reservations.
If you are having a problem accessing or using the Archibus system, the Archibus Support team can be reached at archibus-help@usda.gov. If you click on this link and Outlook does not display, go to your Settings, select Default Apps, ensure that Outlook is your default email app, and then restart your browser and try again.
Contact Information
(202) 690-7777
