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Happy New Year! At USDA, we are more committed than ever to providing employees and customers with the best experience possible in 2024.

As a fifth-generation farmer, Shari Rogge-Fidler sees the opportunity ahead for the future generation in agriculture and feels excitement for USDA’s engagement in the industry. It’s what encouraged her role in the Equity Commission on the Agriculture Subcommittee.

The U.S. Department of Agriculture has implemented several customer experience (CX) improvements since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government in December 2021. The executive order directed all federal agencies to improve the overall experience for customers accessing government services and benefits.

November is Native American Heritage Month. This is a time to celebrate Native American history and culture while also exploring the ongoing contributions, achievements, and hardships of Native people in the United States. This month’s theme, Indigenous Foods: The Intersection Between Land, Food, and Culture, highlights a challenge that many Native Americans face—food insecurity. USDA recognizes this and the importance of empowering Native Americans by building back sustainable food systems that strengthen food security and increases their control over Native agriculture and food systems.

Alcorn State University graduate Christopher Epps learned firsthand how a U.S. Department of Agriculture (USDA) investment in a student’s educational career can have a lifetime impact.

American breweries and craft beer have grown in popularity in recent years. And that interest in these refreshing, artisan beverages is hopping from continent-to-continent thanks in part to collaboration between the U.S. Department of Agriculture’s (USDA) Foreign Agricultural Service (FAS) and the U.S. hops industry.

Agriculture reigns as one of the most sustainable industries with constant innovations despite the ever-changing environment of macroeconomic trends, climate variability, disrupted supply chains, and more. For U.S. Department of Agriculture Equity Commission Member Ron Rainey who was raised on his father's small cattle farm and timber business, his interest in the economics of agriculture has increasingly grown with the changing tides of the sector.

In support of Section 1006 of the American Rescue Plan and USDA’s commitment to advance equitable access to USDA program and services, the Office of Customer Experience, or OCX, spent the past year working to improve the support provided to USDA’s community-based partners who work to connect economically distressed and/or underserved communities with USDA programs and services, specifically American Rescue Plan Technical Assistance Investment Program (ARPTAI) cooperators. The culmination of this work is USDA CARES, an initiative dedicated to Create, Assist, Rebuild, Empower and Strengthen our communities and customer relationships. USDA CARES is comprised of a series of resources that directly address cooperators’ needs.