Developing a modern USDA for a stronger rural America means equipping USDA’s employees who work in every American state and U.S. territory, as well as in over 50 countries, with information technology tools that ensure they are better informed, better engaged and better able to provide critical feedback to policy makers in real-time.
Mobile devices, enterprise e-mail, video teleconferencing, online employee forums, social media and instant messaging allow employees who fight against hunger, food-borne illness and wildland fires to deliver their mission as well as serve the American public, while coordinating efforts with co-workers and decision makers across vast geographic distances. By remaining connected to both customers in the field and to regional and national government leaders, the on-the-ground knowledge of customer needs can much more quickly drive needed changes in policies and procedures that make USDA’s programs more accessible to the American public.