National Finance Center Government Employee Services Division (GESD) Director

Tracy Koolick

Tracy Koolick is the Director of the Government Employee Services Division (GESD) in the National Finance Center (NFC).

Ms. Koolick is responsible for daily business performance of payroll and accounting operations, mainframe and web applications, customer service, program management and government insurance and collection. She provides leadership to an organization of over 500 employees, delivering services to more than 600,000 employees in 170+ Federal agencies.

With over 25 years of experience, Tracy has spent her career building coalitions with executive-level stakeholders to create and execute successful transitions for complex, ground-breaking Human Resources, Acquisition, and IT system rollouts in scientific, regulatory, and professional organizations. She has revolutionized strategic programs at USDA’s Agricultural Research Service (ARS), VA, FEMA, and the Department of Commerce, delivering streamlined management and cultural transformation of programs exceeding 15K personnel and budgets up to $12B.

Prior to her current position, Tracy served as the Director of Change Management and Communications for Enterprise Services (ES), the shared services organization within Commerce. During her six-year tenure, Ms. Koolick not only managed large scale organizational change for ES service transitions, but also provided change management services to bureaus within the Department such as NOAA and EDA for their own staffing management and grants management modernization efforts. Notably, Ms. Koolick assisted DOC with implementation of the Grants Enterprise Management Solution (GEMS) Program, harmonizing grants programs across the Department into one integrated process and technology solution.

Ms. Koolick earned a Bachelor of Science cum laude in Finance and Marketing from the University of Maryland, and a Master of Public Administration from American University. Additionally, she holds a PROSCI Change Management Certification and has participated in extensive course work and training for Customer Experience (CX) and Human-Centered Design.

Fun facts you will not see on Tracy’s LinkedIn profile: She is Mom to three adult children, a Grandma (her grandsons call her ‘Honey’), and a New England Patriots Fan (which was more fun when Tom Brady was QB).