USDA

Happy New Year! At USDA, we are more committed than ever to providing employees and customers with the best experience possible in 2024.

As a fifth-generation farmer, Shari Rogge-Fidler sees the opportunity ahead for the future generation in agriculture and feels excitement for USDA’s engagement in the industry. It’s what encouraged her role in the Equity Commission on the Agriculture Subcommittee.

The U.S. Department of Agriculture has implemented several customer experience (CX) improvements since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government in December 2021. The executive order directed all...

November is Native American Heritage Month. This is a time to celebrate Native American history and culture while also exploring the ongoing contributions, achievements, and hardships of Native people in the United States. This month’s theme, Indigenous Foods: The Intersection Between Land, Food...

For a women-owned business in rural Indiana, working with USDA’s Foreign Agricultural Service (FAS) became a life-changing experience. Soccer moms Carol Podolak and Joy Thompkins sold homemade peanut butter as their kids’ team fundraiser to travel from Portage, Indiana to Dallas, Texas for a...

From September 15 through October 15, we acknowledge Hispanic Heritage Month by celebrating equity champions in the Hispanic agricultural community. One of these champions is David Josué Carrasquillo-Medrano, a member of USDA Equity Commission’s Rural Community Economic Development (RCED)...

Alcorn State University graduate Christopher Epps learned firsthand how a U.S. Department of Agriculture (USDA) investment in a student’s educational career can have a lifetime impact.

American breweries and craft beer have grown in popularity in recent years. And that interest in these refreshing, artisan beverages is hopping from continent-to-continent thanks in part to collaboration between the U.S. Department of Agriculture’s (USDA) Foreign Agricultural Service (FAS) and the U...

Agriculture reigns as one of the most sustainable industries with constant innovations despite the ever-changing environment of macroeconomic trends, climate variability, disrupted supply chains, and more. For U.S. Department of Agriculture Equity Commission Member Ron Rainey who was raised on his...

In support of Section 1006 of the American Rescue Plan and USDA’s commitment to advance equitable access to USDA program and services, the Office of Customer Experience, or OCX, spent the past year working to improve the support provided to USDA’s community-based partners who work to connect...