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At the Office of Customer Experience (OCX), we recognize the importance of providing exceptional experiences for both our internal and external customers. Last month, we celebrated CX Day, which occurs every year on the first Tuesday of October. In honor of this occasion, we’re excited to share...

For basketball great Ralph Sampson, farming is his new game of choice. The new and beginning farmer is looking to resurrect his family’s farm and spur new economic growth on the ancestral land.

USDA kicked off National Small Business Month with the Midwest “Path to Prosperity" event at the Northwest Missouri State University in Maryville, MO on April 24 th and 25 th. This was the 19 th event, since 2022, to provide regional business and economic development workshops that featured experts...

May is World Trade Month and this is World Trade Week – a perfect opportunity to celebrate U.S. agriculture’s trade successes and highlight the importance of trade to the farm sector and to our nation as whole. After all, about 20 percent of all U.S. agricultural production is exported, providing a...

Rural communities are the backbone of American life, providing fuel, food and fiber. As a partner, the U.S. Department of Agriculture (USDA) understands how critical rural America is to providing the everyday essentials our country depends on. As a result, we invest accordingly.

The U.S. Department of Agriculture is committed to connecting all Americans with healthy, safe, affordable food sources. Towards fulfilling that commitment, USDA’s Food and Nutrition Service (FNS) has launched multiple customer experience (CX) initiatives since President Joe Biden issued in December...

Our nation's lands are vital to providing clean water, fish and wildlife habitat, sustainable wood, minerals, energy, jobs and places for Americans to enjoy the outdoors. USDA’s Forest Service is responsible for managing 193 million acres of grasslands and forests. For rural America to thrive, we...

USDA has taken bold action to expand equitable access to our programs and services to improve customer experience (CX) for America’s farmers, ranchers and forest managers since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild...

Happy New Year! At USDA, we are more committed than ever to providing employees and customers with the best experience possible in 2024.

The U.S. Department of Agriculture has implemented several customer experience (CX) improvements since President Joe Biden signed the Executive Order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government in December 2021. The executive order directed all...