Content Plays

1

 Choose what content you’ll edit for plain language
This process can take a long time, and you should begin with the your most-viewed pages and work outward.

2

 Write for your user
Consider the average age, education level, and context of your users. What would they already know about your content? What do you need to define for them?

3

 Guide users to what they need
Most users visit sites for a specific reason, and your content should lead them to what they’re looking for.

4

 Write using active voice, and address your user directly
Instead of “Copies of your tax return must be provided,” write “You must provide a copy of your tax return.”

5

 Be efficient in your word choices
Some rules of thumb:

• Use simple words and phrases
• Cut unnecessary words
• Keep sentences short and simple
• When choosing between words, use the one that’s more familiar
• Stay away from jargon and overly specialized language that’s difficult for non-experts to understand. (Examples include “legalese” or “academia-speak.”)
• Use present tense

6

 Design your content for reading, and specifically for reading on the web

• Use sections, spacing, and relevant headers and subheaders
• Avoid “walls of text”: Use paragraph breaks and lists to break up big blocks of text
• Use charts, tables, and graphics to distill complex information

7

 Follow web standards 
Lay your content out in an F-shaped pattern, which makes it easier for users to skim content; chunk your content by subject; and include links to the right resources.

1

 Set goals for the audit
What are you trying to learn or baseline by performing the audit? These goals might include:

• Identify ways to improve organic search performance.
• Determine which content your audience views the most or prefers.
• Find and highlight pages with high traffic but low engagement.
• Eliminate content that no longer reflects your organization, or contains redundant, outdated, or trivial (ROT) information (using a ROT analysis, explained in the "Complete a Redundant, Outdated, and Trivial (ROT) Analysis" guideline below).
• Identify trends and patterns to discover new areas for content creation.
• Locate gaps in your content.
• Pinpoint which existing content has performed best.

2

 Establish the scope of your audit
Determine the area(s) of the site and date range you’ll be examining. A full site audit might be impractical, impossible, or even unnecessary.

3

 Create a spreadsheet for capturing the data
The goals and scope of your audit will help determine the data you’ll need to collect. Add spreadsheet columns for that data; common content audit data columns include:

• Navigation link title
• An ID index system that references the navigation link titles
• Title of the page
• URL of the page
• Content type
• Short content description
• Date of last update
• Content hierarchy

4

 Choose a starting point and dive in.
Don’t worry too much about content relationships until you have processed all the information. (This is often revealed during the audit.)

1

 Contact the relevant content contributors and key decision-makers
Explain which areas you would like to slim down, and how you will go through the pages you’ll assess. 

2

 Add a column to your Content Audit spreadsheet titled “ROT”

3

 List ROT
Work back through your remaining pages and list the Redundant, Outdated, or Trivial information that can be removed, consolidated, or archived from the site. ROT can include:

• Unrelated links
• Information on a landing page that is repeated on a lower level page
• Broken links or missing content
• Mislabeled headers and page titles
• Missing or duplicate meta page descriptions and keywords
• Outdated contact information
• News or articles that are out of date but presented as “new

4

 Analyze your findings
Look for emergent patterns in the ROT: Where is most of it located? How is it connected? Who owns it?
 

5

 Draft strategy for eliminating the ROT
Work with the content contributors and key decision-makers of each content section to draft a strategy for eliminating the ROT. Identify the types of tasks that need completing, who’s responsible for each set of content, and due dates for total ROT elimination. 

You don’t always need to delete content to eliminate ROT. Ways to cut ROT include:

• Deleting Content: If content is true ROT with no other business value, you should delete it.
• Archiving Content: If you can’t remove content entirely (due to legal, policy, or other requirements), but it doesn’t need to show up first in search results, you should archive it.
• Revising Content: If you’ve flagged content as outdated or irrelevant, review it to see if you can edit or update it to make it current and relevant.

1

 Make a list of your website’s main content topics
These items will usually (but not always) be listed in your site’s main navigation. You can also look at headers, sections, themes of paragraphs, and other ways your content is divided.

2

 Write each item on a card
You can use a physical card, like an index card or sticky note, or a digital card, available in card sort software tools.

3

 Determine the type of card sort you’ll do
Card sort types include:

• Closed card sort: You provide categories, and your testing participants sort the cards into those categories
• Open card sort: Participants group the cards into categories that make the most sense to them
• Combination card sort: A blending of the two methods, where your participants start with either an open or closed card sort, and then based on those results, you apply structure or constraints for follow-up sorting

4

 Ask your participants to sort the cards by grouping the cards they feel belong together
There are no “wrong” answers; participants should group cards because they feel the cards are similar or compatible

5

 Look at the resulting groups of cards
After you do card sorts with multiple users, examine those groupings to help establish, define, or refine your site’s IA

1

 Make an outline
In outline form, list your website’s content hierarchy—your “tree”—composed of your site’s main content categories and subcategories. (It should reflect your site’s existing or proposed directory structure and navigation.)

2

 Make a list of tasks
List things you think typical visitors to your website would want to accomplish, as well as information they would want to find.

3

 Test with participants
From your list of items, ask your test participants to perform a task or find a piece of information and have them point out on the content tree where they think they would go to do it. Have them describe what they’re thinking as they try to do what you asked.

4

 Align participants actions with your IA
By watching your test participants’ paths and listening to their thought processes, you’ll learn how well your IA matches their expectations and assumptions. If your test participants can easily find the information, the IA is a success; if they can’t find it or expect it to be in another section, you may need refine your IA.